Policy
Shipping and returns
UK and international shipping, lead times, and our replacement policy.
Lead times
Prints are made to order. Typical production times:
- Archival paper. 5 to 7 working days.
- Canvas. 7 to 10 working days.
- Brushed aluminium. 10 to 14 working days.
- Framed. Add 3 to 5 working days for framing.
Once dispatched, couriers typically deliver in 2 to 5 working days within the UK, and 5 to 10 working days for EU and international orders.
Shipping costs
| Destination | Unframed paper & canvas | Framed / aluminium |
|---|---|---|
| UK mainland | £10 flat, free over £150 | £30 flat, free over £500 |
| UK non-mainland (NI, Highlands, Islands) | £18 flat | £45 flat |
| EU | £25 flat | Quoted at checkout |
| Rest of world | Quoted at checkout | Quoted at checkout |
Important for EU customers: we ship as a UK business. Your parcel may attract import VAT and possibly customs duty on arrival, depending on destination country. These are collected by the courier and are not included in our price. If you would prefer to use our UK price as final and pay VAT at checkout, please contact us before ordering.
Rest of world parcels are zero-rated for UK VAT. Your local import taxes still apply.
Packaging
Unframed paper prints are interleaved with acid-free tissue and rolled in a tube with end-caps. Canvas prints are foam-wrapped, corner-protected, and shipped flat. Framed and aluminium prints are shipped via specialist art couriers with appropriate insurance.
Damaged in transit
Every print is inspected before dispatch. If yours arrives damaged, use the contact form within 48 hours of receipt and attach photographs of the damaged print and the packaging. We will reprint and reship at our cost, with no need to return the damaged item.
Returns and replacements
Because every print is made to order, we do not accept unconditional returns for a change of mind. However:
- If the print does not match the preview or product description in any material way, we will reprint at our cost.
- If you are not happy with the final piece in your space for any reason, contact us within 14 days of receipt. We will work with you on a solution. Often that is a replacement at a different size or material. Sometimes it is a partial refund.
Limited editions are final sale.